{"xsrfToken":"4fd0ed745356ebff9d55871bc366c75143f0bac6_lout","branding":{"id":"2","key":"llab","name":"Learning LAB","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#2d2ea1","headerLinkHoverBGColor":"#2d2ea1","headerBadgeColor":"#2d2ea1"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/b9e4724f-e270-4e89-8f37-7c27f60f5571/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ZTM5YzhjNy1hZDhjLTQxNWItYmYwNi1iNmQzNjY4MGQ3ZmQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmI5ZTQ3MjRmLWUyNzAtNGU4OS04ZjM3LTdjMjdmNjBmNTU3MSI6WyJyZWFkIl19LCJleHAiOjE3MzYyNjg0NjksIm5iZiI6MTczNjI2Nzg2OX0.HqEtH5GV-q2xZsQOEMg9QXHAr7C4AXFUS4b9AqE7vr4&client=4e39c8c7-ad8c-415b-bf06-b6d36680d7fd&mode=fit","logoId":"b9e4724f-e270-4e89-8f37-7c27f60f5571","isLogoAvailable":true,"helpCenterTitle":"Welcome to the LearningLAB Help Center","sharedPortalName":"The LearningLAB Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the LearningLAB Help Center","sharedPortalName":"The LearningLAB Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/8ef98cc3-323c-4c9b-8031-6c51e4b16344/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ZTM5YzhjNy1hZDhjLTQxNWItYmYwNi1iNmQzNjY4MGQ3ZmQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjhlZjk4Y2MzLTMyM2MtNGM5Yi04MDMxLTZjNTFlNGIxNjM0NCI6WyJyZWFkIl19LCJleHAiOjE3MzYyNjg0NjksIm5iZiI6MTczNjI2Nzg2OX0.4izA0MMXItmDeetW5Q06hEnIIGgUPo_M5ziGRuGVXMc&client=4e39c8c7-ad8c-415b-bf06-b6d36680d7fd&height=300&mode=fit","bannerMediaApiFileId":"8ef98cc3-323c-4c9b-8031-6c51e4b16344","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"llab","projectId":18842,"serviceDeskId":2,"name":"Learning LAB","description":"<p>Welcome! You can raise a Learning LAB request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":true,"reqTypes":[{"id":"15","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":16210,"iconUrl":"https://penceo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/16210","groups":[12],"key":""},{"id":"21","name":"Help with uploading bulk content","descriptionHtml":"","callToAction":"Help with uploading bulk content","introHtml":"<p>If you need help uploading a bulk of content submit a request here</p>","icon":16016,"iconUrl":"https://penceo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/16016","groups":[8],"key":""},{"id":"22","name":"Question about lesson and quiz creation","descriptionHtml":"","callToAction":"Question about lesson and quiz creation","introHtml":"<p>If you are having computer problems, let us know here.</p>","icon":16000,"iconUrl":"https://penceo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/16000","groups":[8],"key":""},{"id":"33","name":"Report a problem on the user portal","descriptionHtml":"","callToAction":"Report a problem on the user portal","introHtml":"<p>Having trouble with the user facing portal?</p>","icon":16023,"iconUrl":"https://penceo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/16023","groups":[10],"key":""},{"id":"32","name":"Report an issue on the admin site","descriptionHtml":"","callToAction":"Report an issue on the admin site","introHtml":"<p>Having trouble with the admin area?</p>","icon":16023,"iconUrl":"https://penceo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/16023","groups":[10],"key":""},{"id":"24","name":"Submit a feature request","descriptionHtml":"","callToAction":"Submit a feature request","introHtml":"<p>If you need a new feature or an improvement, post your idea here</p>","icon":16216,"iconUrl":"https://penceo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/16216","groups":[11],"key":""},{"id":"27","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":16196,"iconUrl":"https://penceo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/16196","groups":[],"key":""},{"id":"28","name":"New mobile device","descriptionHtml":"","callToAction":"New mobile device","introHtml":"<p>Need a mobile phone or time for replacement? Let us know.</p>","icon":16203,"iconUrl":"https://penceo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/16203","groups":[],"key":""},{"id":"16","name":"Report an issue with the admin portal","descriptionHtml":"","callToAction":"Report an issue with the admin portal","introHtml":"<p>Having trouble with the administrative section, you don't find something or not working as expected.</p>","icon":16187,"iconUrl":"https://penceo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/16187","groups":[],"key":""},{"id":"31","name":"Upgrade or change a managed system","descriptionHtml":"","callToAction":"Upgrade or change a managed system","introHtml":"<p>For example, upgrade Jira.</p>","icon":16191,"iconUrl":"https://penceo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/16191","groups":[],"key":""},{"id":"30","name":"Upgrade or change a server","descriptionHtml":"","callToAction":"Upgrade or change a server","introHtml":"<p>For example, upgrade the VPN server.</p>","icon":16197,"iconUrl":"https://penceo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/16197","groups":[],"key":""}],"reqGroups":[{"id":10,"name":"Report an error"},{"id":8,"name":"Content related requests"},{"id":11,"name":"Feature ideas, improvement requests"},{"id":12,"name":"Technical support"}],"orderMapping":{"12":[15],"8":[22,21],"10":[33,32],"11":[24],"7":[15,22,24,28],"6":[15,22],"9":[30]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"3926a182-fd05-3c82-940a-d79273457cc6","appLinkName":"System Confluence","appLinkUrl":"https://penceo.atlassian.net/wiki","spaceKey":"LLAB","spaceName":"Learning LAB","spaceUrl":"https://penceo.atlassian.net/wiki/spaces/LLAB","isServer":false},"labels":[],"projectKey":"LLAB","serviceDeskId":2,"kbLinkDomainURLs":["https://penceo.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"LLAB","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ZTM5YzhjNy1hZDhjLTQxNWItYmYwNi1iNmQzNjY4MGQ3ZmQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTE4ODQyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzYyNjkwNjksIm5iZiI6MTczNjI2Nzg2OX0.GpoxK3Eb2kUBTjBVjEUUL-AntOIU8CNTVqJHSY8F-5s","targetCollection":"upload-project-18842","endpointUrl":"https://api.media.atlassian.com","clientId":"4e39c8c7-ad8c-415b-bf06-b6d36680d7fd","tokenDurationInMins":20}},"reqCreate":{"id":33,"projectId":18842,"form":{"name":"Report a problem on the user portal","descriptionHtml":"","callToAction":"Report a problem on the user portal","intro":"<p>Having trouble with the user facing portal?</p>","instructions":"","icon":16023,"iconUrl":"https://penceo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/16023","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summarize the problem","description":"Short description of the problem","descriptionHtml":"<p>Short description of the problem</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:url","fieldId":"customfield_12021","fieldConfigId":"14799","label":"URL","description":"Please provide the full URL to the exact page where the problem is or to your instance in general","descriptionHtml":"<p>Please provide the full URL to the exact page where the problem is or to your instance in general</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Please provide as many information as possible, when did it happen, how did it happen, browser type etc.","descriptionHtml":"<p>Please provide as many information as possible, when did it happen, how did it happen, browser type etc.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"Screenshots and other documents can help the debugging process","descriptionHtml":"<p>Screenshots and other documents can help the debugging process</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_11901","fieldConfigId":"14601","label":"Impact","description":"Only specific user groups are affected, or everyone?","descriptionHtml":"<p>Only specific user groups are affected, or everyone?</p>","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10400","label":"Extensive / Widespread","selected":false,"children":[]},{"value":"10401","label":"Significant / Large","selected":false,"children":[]},{"value":"10402","label":"Moderate / Limited","selected":false,"children":[]},{"value":"10403","label":"Minor / Localized","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_12007","fieldConfigId":"14785","label":"Urgency","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10500","label":"Critical","selected":false,"children":[]},{"value":"10501","label":"High","selected":false,"children":[]},{"value":"10502","label":"Medium","selected":false,"children":[]},{"value":"10503","label":"Low","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_12023","fieldConfigId":"14807","label":"Version / build number","description":"Technical field, you can leave this empty if not automatically populated","descriptionHtml":"<p>Technical field, you can leave this empty if not automatically populated</p>","required":false,"displayed":true,"presetValues":["N/A"]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/33","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/33","calendarParams":{"firstDay":0,"date":"2025-01-07T17:37:49+0100","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"3926a182-fd05-3c82-940a-d79273457cc6","appLinkName":"System Confluence","appLinkUrl":"https://penceo.atlassian.net/wiki","spaceKey":"LLAB","spaceName":"Learning LAB","spaceUrl":"https://penceo.atlassian.net/wiki/spaces/LLAB","isServer":false},"labels":[],"projectKey":"LLAB","serviceDeskId":2,"kbLinkDomainURLs":["https://penceo.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ZTM5YzhjNy1hZDhjLTQxNWItYmYwNi1iNmQzNjY4MGQ3ZmQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTE4ODQyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzYyNjkwNjksIm5iZiI6MTczNjI2Nzg2OX0.GpoxK3Eb2kUBTjBVjEUUL-AntOIU8CNTVqJHSY8F-5s","targetCollection":"upload-project-18842","endpointUrl":"https://api.media.atlassian.com","clientId":"4e39c8c7-ad8c-415b-bf06-b6d36680d7fd","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}